Secure and optimize your contact center

ChromeOS enables contact centers to be cloud-first and agile. A cloud contact center improves agent productivity, secures business data, and supports IT teams with stress-free device deployment and management experience.

A person wearing a mic headset and a blue collared shirt sits at a desk and types on a desktop.

Boost agent productivity with the new ChromeOS Desk API.

Customer success starts with ChromeOS

The intuitive, secure by design OS that skyrockets agent productivity and delivers customer success.

245

%

average 3-year ROI on ChromeOS devices*

33

%

reduced time to resolve per ticket*

77

%

less time lost to device reboots*

*Source: A commissioned study conducted by IDC on behalf of Google, "The business value of ChromeOS devices for contact centers", 2022.

Two people wearing mic headsets sit at individual desks, typing on Chromebooks attached to external monitors.

Enhance agent productivity and deliver customer success

Improve agent productivity by 19%, saving up to 3 hours per week in agent downtime with leading agent productivity solutions.

  • Onboard agents quickly with a familiar, intuitive, and error-free user experience.
  • Increase agent productivity with workflow automation capabilities like ChromeOS Desks and background updates.
  • Access cloud-based contact center solutions through the browser or Windows apps through VDI solutions like Citrix and VMware.

Easily deploy devices and manage high turnover rates

Deploy ChromeOS 76% faster than Windows 102 and manage devices from anywhere.

  • Deploy and set up devices in minutes with zero-touch enrollment. No need for imaging or configurations.
  • Access on-prem, legacy or Windows apps with integrated virtualized desktops and the leading contact center solutions, verified by Chrome Enterprise Recommended solutions.
  • Manage devices remotely from the Google Admin console with 500+ configurable cloud-based policies.
A person wearing a mic headset types on a Chromebook while sitting at a desk facing a wall.
A middle-aged person wearing a mic headset and a red and black checkered shirt sits at a desk typing on a Chromebook.

No reported ransomware attacks on ChromeOS, ever.

Secure your business and customer data simply and quickly with built-in and proactive security at every level.

  • Protect your endpoints from viruses and ransomware with built-in security that starts with the Titan C chip.
  • Defend against malicious actors with a read-only operating system that blocks all executables from running and verified boot that ensures the OS is not compromised before booting.
  • Proactive security with sandboxing, data loss prevention, Google Safe Browsing, and data backed up in the cloud.

End-to-end integrated solution

Zero-touch enrollment, built-in security, and premium devices

Leading contact center solutions that have been verified and optimized for ChromeOS

See all Chrome Enterprise Recommended partners

Tested and verified high-performance peripherals enhance agent productivity and experience

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Between saving 250 hours of device bootup time per shift, re-assigning operational support staff, and reducing support tickets—and based on the amount of tickets solved per hour—we estimate contact-center productivity has improved by 25%

Diego Silva, Technology Supervisor, and Nicolas Fernandez, DevOps Engineer at Mercado Libre

Read the story

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Secure, optimize, and modernize your contact center with ChromeOS

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