All businesses should prepare themselves for growth. While making do with inferior software or skillsets may get you through the initial stages of your business development, it can be a costly and slow to change once your business has grown larger.
Indeed, there are a lot of cheap software options that seem incompatible with new, more advanced, and possibly higher priced options. This can also be said for the people and skillsets that you will require to keep your business growing and achieving the goals that you are setting out for it. Sometimes, it is best to go with what is right for your business and what it will need in the future.
Obtaining the skills of the right people
You may, in the past, have found it a bit of a struggle to get the right people with the right skillset in your company due to the area that your business is located. However, now that the world is open to remote working, this issue may very well have faded into the distance.
One of the main advantages of having remote workers (from a business’s point of view, at least) is that it opens up a much larger pool of people to recruit from. No longer are you required to find someone within your local community that has either the right qualifications, experience or skillset, or someone outside your local community that is willing to relocate their home and life (as well as their family’s) to work in your company.
With the benefits of remote working, you will be able to recruit the perfect candidate from anywhere in the world providing that they apply for a role within your business.
The importance of using reliable software
Regardless of whether or not you go down the route of recruiting those that are happy to work remotely, you will have a need of reliable software to keep track of what everyone is doing as well as other areas such as onboarding and payroll.
When you are looking to purchase software for your business, you will need a package that will expand with your business and therefore your requirements. Having reliable software will take the stress out of the work associated with it for any or all departments or employees that are having to use it on a day-to-day basis.
Using a software package such as MYOB workforce management solution, which encompasses smart rostering automation as well as attendance levels and timesheet tracking to ensure your employees will get the correct pay every payday, will also take the stress out of other areas of your business from your employees point of view and relief any wasted time that they may have running backward and forwards to your HR department trying to sort out discrepancies with their paychecks.
Building good relationships with your suppliers
Of course, with any business you will need to build good, strong relationships with your suppliers. After all, it is the businesses that have the best possible rapport with the suppliers that will not only get the best service but will be much higher on the list when it comes to working out who gets offered what, should items become scarce.
This can be easily done, if your supplier values your custom, they will initially bend over backwards for you, they should be regularly in contact with you so as to win your orders over any of their competitors.
In order to build a good relationship, keep it personal, don’t let your business just be a number in their book or an anonymous addition to their profit margin. Know the names of those that you deal with within your supplier's business so that they know you as their customer and speak to them rather than only placing orders online or contacting them only via email or text.
Putting a voice to your business will make you more human to them; it is, after all, a lot easier to disappoint a customer that you only contact via email rather than one that prefers to make contact over the phone or in person.
Make the most of your customer base
It is not only your relationship with your suppliers that will benefit from communication via verbal communication, but your customer relationships too. You do not want to be continuously on the phone with your customers as they may very well grow tired of your persistence, but when there has been a sale made you should contact your customer to make sure that everything was to their liking and that the service that they received was what they expected to be.
This is then the ideal time to sort out any issues that have been raised. This is so that even if there was some bad feeling towards your business, it can be easily turned back to your business being highly recommendable in the fact that you were on the ball and got the issues sorted quickly and without fuss or inconvenience to your customer.
It shouldn’t really need to be said that happy customers are much easier to sell to than unhappy ones. Not only that but happy customers will undoubtedly promote your business for you to other potential customers that may very well enter your sales funnel rather than going to a business that they have not had any recommendations for.
If you keep your communication channels open to your past and present customers, you will find that the chances of them buying again from your business are increased even more.
However, if your business does not provide a good service or a quality product, not sorting the issue can be highly detrimental to your business and the orders that you receive. Not all customers will phone up and complain, some will just slate your business to all who are listening and there are very few people that will buy the services of a business that they know has given a less than adequate level of service. The grapevine, after all, can not only work for your business but also against it, if you are not careful.